From the Official Website of the City of New York 

June 18, 2015. 

City finds Verizon failed to meet obligations to deliver fiber optic technology to New Yorkers across the five boroughs

NEW YORK - Mayor Bill de Blasio, Counsel to the Mayor Maya Wiley and Department of Information Technology and Telecommunications (DoITT) Commissioner Anne Roest today announced the City's audit findings of Verizon's citywide Fiber Optic Service (FiOS) implementation. In a 2008 agreement with New York City, Verizon committed to extend its FiOS network to every household across the five boroughs by June 30, 2014.

Consistent with complaints from New Yorkers, the audit - initiated by the Department of Information Technology and Telecommunications last September - documents far-reaching failures and reveals that more than six years after its agreement with the City, Verizon has yet to deliver on the commitments spelled out in the franchise agreement.

"Through a thorough and comprehensive audit, we have determined that Verizon substantially failed to meet its commitment to the people of New York City," said Mayor Bill de Blasio. "Broadband is a key component of this Administration's fight to create opportunity and sustainable economic development in every corner of the five boroughs. As I've said time and again, Verizon must deliver on its obligation to the City of New York and we will hold them accountable."

"What the audit reveals is an alarming failure on the part of Verizon to deliver on its franchise agreement with the City," said Counsel to the Mayor Maya Wiley. "Verizon must make good on its commitment and do so with transparency, accountability and better service delivery going forward. New Yorkers deserve no less."

"Based on consistent feedback from New Yorkers about their inability to access FiOS, we made a fair and thorough assessment of Verizon's progress in meeting its citywide commitment. What we found was an incomplete network to date, and, perhaps most concerning, no plan for how to complete it," said DoITT Commissioner Anne Roest. "We expect Verizon to take an honest look at these findings as it works on fulfilling its promise to fully serve all five boroughs."

"Affordable, reliable, high-speed Internet access is critical to New York City's innovation economy and position as a global tech hub," said Minerva Tantoco, Chief Technology Officer for the City of New York.  "New Yorkers deserve choices, and competition is good for all."

The audit results - which are available here -- reveal an egregious failure on the part of Verizon to deliver on the FiOS agreement, including:

Click here to read the full press release from the City